Effective Date: January 21, 2024
Thank you for shopping at BluePixelGuard.com, owned and operated by OLAOLA. We appreciate your business and strive to provide you with the best possible service. Please read our Refunds & Returns Policy carefully to understand the process and conditions for returning your physical product.
1. Eligibility for Returns: a. Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. b. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiating a Return: a. To initiate a return, please contact us at jacksparrow22@gmail.com within 30 days of your purchase. b. Clearly state the reason for your return and provide your order number for reference.
3. Return Shipping: a. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). b. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
4. Inspection and Processing: a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. b. We will also notify you of the approval or rejection of your refund. c. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
5. Refund Timeframe: a. Refunds may take some time to process and appear in your account. Please allow up to [number of days] for the refund to reflect on your bank or credit card statement.
6. Exchanges: a. If you need to exchange an item, please follow the return process and then place a new order for the desired item.
7. Non-Refundable Items: a. Certain items are non-refundable, including gift cards.
8. Contact Information: a. For any questions or concerns related to our Refunds & Returns Policy, please contact us at jacksparrow22@gmail.com.
9. Address for Returns: a. [Your Full Address] b. [Any additional instructions for returns]
By initiating a purchase on BluePixelGuard.com, you acknowledge that you have read, understood, and agreed to our Refunds & Returns Policy. OLAOLA reserves the right to modify or update this policy at any time without prior notice.